No two people wear the same story.

Before you pay

• Refund policy: because every piece is made to order, all sales are final once your design is approved and your first payment is made. This includes changing your mind after approval. If Steele Limited is ever unable to complete or ship your order, you'll receive a full refund of any payments made beyond your $20 booking deposit (which remains non-refundable, as it covers time already spent). Approved refunds are issued to your original payment method within 5–7 business days.
• The $20 booking deposit is non-refundable. It secures your consultation slot and is credited toward your first payment once your design is quoted.
• Payment schedule: half of your quoted total is due within 24 hours of your consultation, once your design and price are finalized, before any work begins. The remaining half is due before your piece ships or is picked up. If the 50% payment isn't received within that 24-hour window, your slot is released and your $20 deposit is forfeited, you're welcome to rebook with a new deposit.
• If you back out after your first (50%) payment is made, that payment is forfeited and non-refundable. It is not credited toward a future order. This follows the same all-sales-final policy above. Once your design is approved and paid for, cancelling doesn't return that payment.
• No-show fee: missed sessions without 24-hour notice forfeit the deposit, are charged a $10 fee, and require a new deposit to rebook.
• Rescheduling: one free reschedule is allowed with at least 24 hours' notice. Cancellations made the same day as your session are charged a $10 fee.
• Turnaround time is 10–15 business days from your consultation date, not including shipping time. Your reveal session is scheduled once your piece is complete, within that window. Need it faster? A $30 rush fee gets your piece done in 5–7 business days, plus shipping and handling.
• Revisions: revision days are Wednesdays and Fridays, within your 10–15 business day turnaround. The number of revisions included depends on the package you selected and your quote. Extra revisions may cost more and can move your completion date.
• Shipping & handling: calculated at checkout based on your package's weight and destination, and includes tracking and shipping insurance. It's billed with your final payment, once your piece is complete and ready to ship.
• Local pickup: available as an alternative to shipping, Atlanta area (exact location will be given to you at the time of pickup). Pickup times are Sundays, 12–5PM. Please arrive within your scheduled window. There's a 15-minute grace period, after which pickup will need to be rescheduled with a $5 inconvenience fee.
• Your remaining balance is due before your piece ships or is picked up. Unpaid balances will hold shipment or pickup. If you choose to save your card on file through Square, you authorize us to charge the remaining balance to it on the due date, and we'll email you first.
• Aftercare: Steele Limited is not responsible for damage, wear, or discoloration occurring after pickup or delivery, including from improper cleaning, storage, or handling.
• Customer-provided hats: must be brand new or in excellent, clean condition. We reserve the right to decline work on materials that can't safely support our paints, hardware, or embroidery tools. We're not responsible for pre-existing damage or wear, and shipping the hat to us is on the customer. If we decline your piece, we will ship your hat back to you at no cost to you. Customization carries inherent risk to the material, this risk is higher on older or delicate hats.
• Copywritten logos or trademarks: we can't reproduce exact sports logos, brand marks, or copywritten characters. We're happy to create an original design in a similar spirit instead.
• Unresponsive clients: if we don't hear back on a design approval within 14 days, your project is considered closed and will require a new deposit to restart.
• Payment methods: we accept card and Cash App for your deposit and both payments. Cash is not accepted.
• Sales tax is added at checkout in accordance with Georgia state requirements.
• Photos of finished pieces may be featured in our Gallery or on Instagram. Let us know at booking if you'd prefer to opt out.
• Sizing: please provide an accurate head measurement at your consultation. As a custom, made-to-order item, we're unable to accept returns for sizing, though minor adjustments can be discussed.
• Shipping is currently domestic (U.S.) only. International shipping isn't available at this time.
• Material variation: slight differences in color, texture, or material are normal in handmade work and are not grounds for a refund.
• Inspo photos are a starting point, not a guarantee of an exact match. Your piece is one-of-one and will vary from any reference images shared.
• Limitation of liability: Steele Limited's liability for any claim related to a piece is limited to the amount paid for that piece.
• Disputes will first be addressed directly with Steele Limited before any formal claim. Any dispute that can't be resolved directly will be handled in the county and state where Steele Limited operates.